Our goal at Guaranty Investment Company, Inc. is to aim for 100% customer satisfaction. We believe that if you are not happy with our service, training products or our coaching, you should be able to seek some form of refund for all or some of your money.
We are an information publishing company. Once you receive our information, it is hard to retrieve the same information from you in cases where you have already downloaded the information.
Based on the above, we would honor legitimate requests for refund in cases where you have determined that the information is of no use to you.
So for a full refund our policies are as follows. We reserve the right to change this policy if and when it is necessary.
- For refund of download products that are downloaded to your computer, once our product is downloaded to your computer, we cannot refund any part of the money because there is no way to verify that you will remove the product.
- All sales, purchases and payments made through our website are final and not refundable once the information is downloaded to your computer. Therefore, you expressly agree and consent that once you download our information, you no longer have a right to seek any refund for the product.
BOOKS, MANUAL, PACKAGES
You will have up to 30 days to request a refund in writing, provided you return all materials sent to you in an unopened format. If the material has been opened, we cannot guaranty that the material has not been copied by you prior to return of the material. However, We will, as a matter of good faith give partial refund of up to 50% of the money you have paid for the material if you should seek to return it within 30 days of purchase.
Our coaching refunds policy is as follows
- You have up to 30 days to seek a partial refund of the unused portion of any coaching fee paid in advance, where the coaching has not taken place.
- Once you have received the information and the coaching, no refunds are given.
All refund requests must be in writing sent to our office at the address below.
Guaranty Investment Company, Inc
P.O. Box 55430
Riverside, CA 92517